Refund Policy

Refund Policy

1. General Policy

At Robio Line (robio.autoginal.de), we strive to provide our customers with high-quality IPTV services. Due to the nature of digital services and the immediate access provided upon purchase, refunds generally cannot be granted once a subscription has been activated and the service has been made available for use. However, we understand that exceptional circumstances may occur. This policy should be read in conjunction with our Terms and Conditions.

2. Free Trial Period

We strongly recommend that all potential customers take advantage of the offered **IPTV Free Trial** period before committing to a paid subscription. The trial allows you to verify channel availability, streaming quality, and device compatibility. Further details can be found on our main page or via our contact form.

3. Eligibility for Refunds

Refunds may be considered in the following exceptional cases:

  • Major System Failure: If the service is unavailable for an extended period (e.g., more than 72 hours) due to an issue on our end, and not caused by your internet, device, or local network configuration.
  • Non-Delivery of Service: If you have paid for a subscription but do not receive access, and our support team is unable to resolve the issue within a reasonable timeframe (e.g., 48–72 hours).
  • Billing Errors: If an incorrect or duplicate charge has occurred due to a system error.

4. Non-Refundable Circumstances

Refunds will not be granted if any of the following apply:

  • You are dissatisfied with the channel list or the available content.
  • Your internet connection is unstable, slow, or unsuitable for IPTV.
  • Device incompatibility or incorrect setup on your part.
  • Failure to follow the installation instructions.
  • Violation of our Terms and Conditions or Acceptable Use Policy.
  • Requesting a cancellation before the renewal date after the subscription was already active.
  • Short-term or minor service interruptions.
  • Temporary unavailability of individual channels due to external factors.

5. How to Request a Refund

To request a refund, you must contact our support team via the contact options provided on our website robio.autoginal.de within 7 days of purchase. Please provide the following information:

  • Your registered name and email address.
  • Transaction date and subscription plan.
  • A detailed explanation of why you are requesting a refund.
  • Relevant evidence to support your claim (if applicable).

Our team will review your request within 5–7 business days. All refund requests are evaluated individually based on the criteria mentioned above.

6. Processing Refunds

If your request is approved, the refund will be issued to the original payment method within 7–14 business days. Depending on your bank or payment provider, it may take slightly longer for the credit to become visible.

7. Subscription Cancellation

You can cancel your subscription at any time to avoid future charges. However, a cancellation does not automatically lead to a refund for already paid periods. You will retain access to the service until the end of the current paid subscription period.

8. Changes to this Policy

Robio Line reserves the right to change or update this Refund Policy at any time. Updates will be published on robio.autoginal.de.

9. Contact

If you have questions about this Refund Policy, please contact us using the contact information provided on robio.autoginal.de.

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